“Today’s announcement of the acquisition of Kinzen is an indication that even that step was not enough — Spotify needed to bring content moderation expertise in-house, it seems.
In short, Kinzen’s solutions are aimed at helping platforms more quickly respond to content moderation issues in real time by using a combination of technology and human expertise at scale.”
https://techcrunch.com/2022/10/05/spotify-acquires-content-moderation-tech-company-kinzen-to-address-platform-safety-issues