All told, the response is a mixed bag. Some things like “relentlessly improve the app experience with regular software upgrades” are difficult — if not impossible — to quantify. If you drill down a bit further, however, you begin seeing actual metrics like, “We will roll out updated mobile software versions every 2-4 weeks to optimize and enhance the software experience, even once this issue is resolved.”
https://techcrunch.com/2024/10/01/sonos-outlines-turnaround-plan-following-app-disaster/