“We need to do better and we will,” Joe Berchtold, president of Live Nation, Ticketmaster’s parent company, told lawmakers on Tuesday.
According to Senator Amy Klobuchar, who chairs the US Senate committee on consumer rights, Ticketmaster is responsible for 70% of ticket sales in the US.
“In truth, there is no other choice. It is a monopoly,” she told MSNBC last year.
Regarding the Swift tour, she added: “The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve.”
https://www.bbc.com/news/entertainment-arts-64384304